damn incompetence!!!.....

as i've stated a few times before, i have no patience for incompetence. if you are a secretary, your job is simple, albeit taxing at times. you answer the phones, work the fax/copy machine, check people in and out.... that's it, though a general working knowledge of the business with which you are involved helps.

i went to the doctor's yesterday. this is the appointment, by the way, that i needed to make an appointment to make because the secretary sucked. two weeks ago they had sent me a huge packet of paperwork i need to complete prior to going in. 54 pages of front to back questionnaires about my back and health in general. i fill it all out diligently, giving full names, phone numbers and addresses for every doctor i have been to etc. i spent about two hours gathering this info and filling these forms out.

i show up to the doc's yesterday to this same damn secretary. by the way, i even brought in a photocopy of the front and back of my insurance card and my drivers license so as to not strain her. anyway, i get there and she fingers through all the papers and then frowns. fingers through them again. the conversation went something like this:

secretary: "you forgot one packet"
kyle: "no i didn't, that is everything that i was given"
s: "well, the general wellness form isn't here."
k: "i don't know what to tell you, that is everything i received. i know that because this type of thing puts me off. i purposely went through it all diligently so that i wouldn't have to do this now"
s: "well, don't take a tone with me..... HERE, fill this out"

with that, she hands me another 10 page packet that she forgot to put in the original packet that she had mailed me. i grumble and fill it out.

after the appointment, i have to see the secretary to schedule my steroid injections (look out palmeiro!!). i need to go to this other place to get them done the next day. she is looking for a flyer for the place with directions etc. ....... FOR 10 MINUTES!!!!! for the last two minutes another secretary showed up holding the flyer and tried to hand it to the woman that was looking. the pissy secretary ignored her, so finally she just handed it to me and said they would call my cell when they got my appointment lined out.

an hour later i get a call from the pissy secretary. she goes through a list of crap, price, directions (which i already had). finally she stops talking. the rest of the conversation goes like this (this shit is funny)

s: "blah price blah blah crap blab directions blab"
k: "so, when is my appointment?"
s: "um.............. uh..........."
k: "you did just make the appointment, correct?"
s: "yes, but i uh, i don't have the scheduling sheet here in front of me."
k: "you just made the appointment.... you can't remember what time it was for?"
s: "uh... i think it was 11:30. i'll call them and double check, if i don't call you back, then your appointment is 11:30."
k: "....ok"

so i wait 20 mins.... no call back. so i just called the hospital myself and double checked my appointment. turns out it is at 11:00.... i never got a call from the pissy secretary.

this here is the epitome of what in this world frustrates me. i know dealing with the public can be a pain in the ass, but she's just making her own life miserable.